Everything a service desk needs.
Nothing it doesn’t.
From the first “my printer is offline” to the final time entry, every step lives in one calm, fast workspace.
Your whole day, sorted.
One queue across every client, with the things that matter (priority, status, SLA and owner) visible without opening a ticket.
- Saved views: mine, unassigned, waiting on client
- Filter by client, category, priority and status
- KPI cards for open, at-risk and unassigned work
One priority scale, everywhere.
Techs see Low to Critical. Clients see plain-language urgency. Both map to the same scale and the same response targets.
Live SLA countdowns
Every ticket shows time left, turning amber and then coral as a breach approaches.
At-risk view
A dedicated view of tickets close to breaching, so nothing slips at 4:55 PM.
Pause when waiting
Clocks can pause while a ticket is waiting on the client.
Reply, note, log, resolve.
Client messages, tech replies and internal notes are visually distinct, so the right words reach the right people.
- Internal notes styled as staff-only
- Canned responses for common fixes
- Quick actions: reassign, escalate, add watcher
- Time logged per ticket
Context without the tab-hopping.
Client records
Contacts, contract notes and open tickets for each client in one place.
Assets
Link laptops, servers and printers to clients and to the tickets about them.
Reports
See volume, response times and workload by client and technician.
Knowledge base
Write articles once; surface them to techs and in the client portal.
Roles
Separate views for technicians and client users.
Categories
Route requests by category, from passwords to new starters.
A front door with your name on it.
Clients submit and track requests in a portal branded as your MSP.
Client portal details
Don’t panic.
Triage.
Triage42 is in early access. Tell us how your service desk runs today and we’ll show you around.