Every ticket has
an answer.
Triage42 is the calm, fast service desk built for MSPs. Triage, route and resolve every client request, with the SLA clock always in view.
Built by IT Zone, an MSP, for MSPs.
Built for MSPs of every size
Less firefighting.
More answers.
Everything your techs touch all day, designed to be fast, keyboard-friendly and hard to lose track of.
Triage that sorts itself out
Priority, status and SLA side by side, so the next thing to work on is always at the top.
SLA you can see coming
Live countdowns on every ticket, not after-the-fact reports.
Multi-client by design
Each client has its own contacts, assets, contract details and portal.
Notes stay internal
Internal notes look nothing like replies. No more “oops, the client saw that.”
The answer to everything
Or at least to the printer on the 2nd floor.
One screen.
Whole story.
Conversation, internal notes, client details, linked asset and time logged, side by side.
- Reply and internal-note composer with canned responses
- Client, contact and asset context in a side panel
- Time logging against each ticket
Your brand.
Their peace of mind.
A friendly, white-label portal where clients submit requests in plain language (“I can’t work”, not “P2”) and can always see what’s happening.
- Your MSP’s name and logo up front
- Knowledge base search before they submit
- Works on any phone, no app to install
Don’t panic.
Triage.
Triage42 is in early access. Tell us how your service desk runs today and we’ll show you around.